I spend a lot of time bitching about my Comcastic Internet connection, or, not connection as it may be, so, I tried to do something about it.
In essence, the connection just kind of randomly drops out pretty frequently as of late. There seems to be no pattern.
It's actually made Busy Girl look like she's in one of those Sprint (I think?) commercials where the people are discussing something of dire importance on cell phones, and, one person's connection drops just as they are making some sort of critical response.
She'll be IM-ing, and, joking around with someone who might have mockingly insulted her, and, the connection drops just as she is ready to type "HA, HA!", thus leaving the other person worried and, frantically typing, "I was just kidding! Don't be mad. Are you mad? Hello? Hello? Just answer me!"
I called Comcast to finally try to do something about it.
When the young lady answered, I explained that the connection drops frequently, and, I was wondering if she could see any problem on her side with my connection. As a matter of fact, it did it while I was on the phone with her.
Comcastic employee: "We don't have you set up for wireless, you'll need to try bypassing your router."
Me: "OK, but, this is kind of a new problem, do you show me getting all the data you're sending?"
Comcastic employee: "Yes, but, we can't support your 3rd party router."
Me: "OK, but, can you tell me if I am receiving all the data Comcast is sending?"
Comcastic employee: "Yeah, I guess so. You'll just have to bypass your router, and, then you should be able to use the Internet."
Me: "OK, so you want me to do that so you can troubleshoot it?"
Comcastic employee: "No, if you do it then you should be able to use the Internet."
Me: "So, you're saying if I want to use the Internet that I pay handsomely for each and every month that I must rewire my computer?"
Comcastic employee: "Yes".
Me: "OK, sometimes we get wild around here, and, we use BOTH the desktop AND the laptop. What do we do then?"
Comcastic employee: "You're not set up for wireless. We show you as only getting one IP address at a time."
Me: "Hmm. That's interesting, this is a new-ish problem. We have never had it before, and, I am most certainly 'set-up' for wireless, I did it myself."
Comcastic employee: "We can't support a 3rd party router."
Me: "So, you're telling me that in order for you to do anything at all for me I have to not only pay you to come install my wireless network, I must also rent a router from you at an additional monthly charge?"
Comcastic employee: "Yes."
Me: "You're serious, aren't you?"
Comcastic employee: "Yes."
Me: "I'm flabbergasted."
Comcastic employee: "What?'
Comcastic employee:"Is there anything else I can help you with today?"
I think I'll try that business model.
I'm going to make it so you can't read any other blogs but mine.
When you ask me about it, I tell you that you are free to read any blog you want as long as you don't use a computer to do it.
ADDED: OK, one more time, y'all:
I do not expect them to service my router, I wanted them to check the signal, and, that wasn't going to happen on that call, obviously.
I do, however, admit to getting on a little tangent with her, but, I never asked her to do anything with the router.
Her solution of just bypass the router, and, have a nice day was not OK.
She was maintaining that checking the signal was not an option for me since I had a router, and, I know that not to be true because the fragility of our signal is well known to them, and, I know the little check routine that they do when you're on the phone.
Sarcastro: if you're around, I tried changing the Vista setting, but, it's still happening. Maybe not as frequently, though.
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